SAME THREAD · SAME HUMANS · SAME CONTEXT
Same thread. Same context. The replies are automated, and what the thread cannot handle is passed to the Barcelona team.
No. You arrange the whole thing in the WhatsApp chat and pay on a secure Stripe checkout link. The install link is one web page that detects your device. No app to download, no account to create.
iPhone XS and newer (2018+). Most Samsung Galaxy S20 and newer, Pixel 4 and newer. If you are unsure, ask us in WhatsApp to check your model before you pay.
Most travel eSIMs start their day countdown when the installed eSIM first connects to a supported network in the destination — not when you buy, and usually not just from installing. Install on WiFi before travel, choose Connect Later or keep the travel line off, then turn it on when you arrive.
Yes — message us in the same WhatsApp thread before your data runs out. A top-up adds data to the eSIM you already installed, so there is nothing to install again.
Yes. The eSIM runs in parallel to your physical SIM or main eSIM. WhatsApp, iMessage, calls — all stay on your primary line. Travel data goes through QuiqSim.
If the eSIM cannot be delivered, installed or activated in destination because of something on our side, we refund or replace it. Once it is installed and activated, what is possible depends on the usage the provider reports, and after data has been used refunds are limited. Ask in the same thread — the terms that bind are the ones on /legal.
Spain. Seldon Solutions S.L., Barcelona. The WhatsApp thread is automated, and it alerts the Barcelona team when a message needs a person.
We keep only what we need to sell and support your eSIM, and we do not sell personal data. What we store, how long, and how to have it deleted is at /legal.
Because it is where our customers already talk to us. Because urgent travel moments are messy. Because we don't think you need to learn another app.