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QuiqSim Terms of Service

Last updated: 2026-05-28

These Terms of Service ("Terms") govern your use of the QuiqSim travel eSIM service ("QuiqSim", "the Service") provided by Seldon Solutions S.L. through the WhatsApp messaging platform. Please read these Terms carefully before using the Service.

1. Acceptance of these Terms

By contacting QuiqSim through WhatsApp, purchasing an eSIM bundle, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.

These Terms form a binding contract between you and Seldon Solutions S.L. They apply alongside our Privacy Policy, which explains how we handle personal data.

2. The service provider

The Service is provided by:

Seldon Solutions S.L. is a Spanish limited liability company duly registered under Spanish law.

3. Description of the Service

QuiqSim is a travel eSIM retail service. We sell prepaid mobile data bundles for use abroad, delivered as eSIM (embedded SIM) profiles for compatible mobile devices. Customers order, pay for, receive, install, and obtain support for their eSIM bundles through a WhatsApp conversation with QuiqSim.

The underlying eSIM connectivity is provided by Airalo Holdings Pte. Ltd. ("Airalo"), which operates a global travel-data network through agreements with mobile network operators in over 200 destinations.

4. Upstream provider disclosure

QuiqSim is the customer-facing brand and channel for the Service. The underlying eSIM connectivity is provided by Airalo through its global network of mobile carrier partners. References in the Service to coverage, speeds, network technologies (4G/5G), and carrier partners refer to the connectivity supplied by Airalo and its carrier counterparties.

Service availability, coverage quality, and data speeds in any given destination depend on the carrier agreements maintained by Airalo and on local network conditions. QuiqSim does not operate mobile networks directly and does not guarantee carrier-level performance beyond what is supplied by the upstream provider.

5. Eligibility

To use the Service, you must:

By using the Service, you confirm that you meet these eligibility criteria.

6. How the Service works

The Service operates through the following flow:

1. You contact QuiqSim by messaging WhatsApp +34 671 619 991 and describing your destination, travel dates, and data needs. 2. The chat presents an interactive bundle picker showing available data bundles for your destination with prices. 3. You select a bundle and complete payment through a Stripe-hosted checkout linked from the chat. 4. Upon payment confirmation, QuiqSim provisions an eSIM profile for your order and delivers the installation credentials (QR code or activation code) to the same WhatsApp thread. 5. You install the eSIM profile on your device through the device's native cellular settings, typically before travel. 6. The eSIM activates upon first connection to a destination-country carrier and provides data for the validity window of the bundle purchased.

Support, top-ups, and post-purchase queries are handled in the same WhatsApp thread.

7. Pricing and payment

7.1 Prices. Bundle prices are presented in the WhatsApp picker at the time of purchase, typically in your local currency. Prices include applicable taxes where required by law.

7.2 Payment. Payment is processed by Stripe Payments Europe Ltd. We do not store full payment card details. By completing payment, you authorise the charge to your selected payment method for the bundle price.

7.3 Receipts. A payment confirmation and order reference are returned to your WhatsApp thread on successful payment. An invoice may be requested through WhatsApp if required for business or tax purposes.

7.4 Currency conversion. If your payment method is denominated in a currency different from the bundle's billing currency, your bank or card issuer may apply currency conversion charges outside the control of QuiqSim or Stripe.

8. eSIM activation and validity

8.1 Activation. The eSIM activates on first connection to a mobile network in the destination country. The validity window starts at activation, not at purchase or install. You may install the eSIM profile in advance and keep it dormant until you travel.

8.2 Validity window. The duration of the validity window (for example, 7, 15, or 30 days) is the period purchased and shown in the WhatsApp picker. Bundles expire at the end of the validity window or when the data allowance is consumed, whichever occurs first.

8.3 Expiry. On expiry, the eSIM ceases to deliver data. The profile may remain on your device and can be removed through your device's cellular settings.

9. Refund policy

9.1 Pre-activation refunds. You may request a refund within 24 hours of purchase, provided the eSIM has not been activated (no connection to a destination-country carrier has occurred). Pre-activation refund requests are processed in full to the original payment method.

9.2 Post-activation refunds. Once an eSIM has been activated, the bundle is generally non-refundable, in line with the rule applicable to digital content the consumer has begun to use. Exceptions apply where the Service has not been delivered as described, including:

9.3 Refund process. To request a refund, message QuiqSim on WhatsApp with your order reference and a description of the issue. Approved refunds are processed via the original Stripe payment method, typically within 5 to 10 business days, subject to your bank's processing times.

9.4 Statutory rights. The refund terms above are without prejudice to any non-waivable rights you may have as a consumer under Spanish or EU consumer protection law.

10. Customer responsibilities

When using the Service, you are responsible for:

11. Service limitations

11.1 Coverage dependence. Service coverage depends on the carrier agreements held by Airalo for each destination. Coverage maps, speeds, and network technologies are indicative and subject to local conditions.

11.2 Fair use. Some bundles or destinations may be subject to fair-use thresholds or rate-limiting under the upstream carrier's terms (for example, throttled speeds after a daily high-speed cap). Where such limits apply, they are communicated at the time of purchase to the extent known.

11.3 Network changes. Carrier partnerships and roaming agreements may change without notice. Where a change materially affects an active bundle, we will take reasonable steps to communicate alternatives.

12. Intellectual property

The QuiqSim name, logo, brand assets, written content on quiqsim.com, and the software underlying the WhatsApp bot are owned by Seldon Solutions S.L. or its licensors and are protected by applicable intellectual property law.

You may not copy, reproduce, redistribute, or create derivative works of the QuiqSim brand or content without prior written permission, except as permitted by law (for example, fair quotation for review purposes).

13. Limitation of liability

To the maximum extent permitted by applicable law:

13.1 Excluded losses. QuiqSim is not liable for:

13.2 Cap on liability. Where liability is established, the aggregate liability of Seldon Solutions S.L. arising from or in connection with a bundle purchased through the Service is limited to the price paid for that bundle.

13.3 Statutory rights preserved. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law (including non-waivable consumer rights and liability for death, personal injury, or fraud).

14. Governing law and jurisdiction

These Terms are governed by Spanish law. Subject to any non-waivable consumer rights to bring proceedings in the courts of your habitual residence, the courts of Barcelona, Spain have exclusive jurisdiction over disputes arising from or in connection with these Terms or the Service.

Consumers in the European Union may also access the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr for out-of-court resolution of disputes.

15. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date at the top of these Terms and notify active users through the WhatsApp chat. Continued use of the Service after a material update constitutes acceptance of the updated Terms. If you do not agree to an update, you may stop using the Service and request a refund of any unactivated bundles in line with section 9.

16. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in full force and effect. The invalid or unenforceable provision will be replaced with a valid provision that most closely reflects the original intent.

17. Contact

For questions about these Terms or about the Service, contact:

These Terms of Service are published by Seldon Solutions S.L., CIF B26921650, Calle Zamora 45 Local 2, 08005 Barcelona, Spain, in connection with the QuiqSim Service.

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